SMS Opt-In Process

How customers consent to receive text messages from Happyn.

Happyn is an online marketplace where hosts book vendors for events — caterers, entertainers, decorators, photographers and similar services. Our text message program, Happyn Order & Booking Alerts, sends transactional notifications about a user's own bookings and orders. We send no marketing or promotional text messages.

Consent is collected on our website, after login

Text messaging is an account setting, so the opt-in lives inside a signed-in Happyn account rather than on a public form. This page documents that flow in full, including screenshots of the actual screens, so it can be reviewed without an account.

The opt-in flow, step by step

1. Create a Happyn account. A visitor signs up at happyn.com with an email address and agrees to our Terms of Service and Privacy Policy. Signing up does not subscribe anyone to text messages, and no text messages are sent at this stage.
2. Add a mobile number. In Account Settings → Profile, the user can optionally save a mobile number. The field is labelled for order and booking updates and carries the note: “We only text you if you turn on SMS under Notifications.” Saving a number does not subscribe anyone to anything.
3. Turn on SMS for Order updates. In Account Settings → Notifications, the user switches on the SMS column for “Order updates.” This toggle is off by default, both in the interface and in our database. It is never pre-selected, and nothing is sent until the user turns it on and saves.
4. Consent is recorded. We store the date and time, the IP address, the browser user agent, and the exact version of the disclosure text shown on screen at that moment. Opting out later adds another record; nothing is overwritten.

The exact disclosure shown at the point of consent

This wording appears on the Notifications settings screen, directly beneath the SMS toggle. It is reproduced here verbatim:

I agree to receive order and booking text messages from Happyn at the number provided, including messages sent by autodialer. Consent is not a condition of purchase. Message frequency varies. Msg & data rates may apply. Reply STOP to opt out or HELP for help. SMS Terms and Privacy Policy.

Consent is not a condition of purchase. A user can book vendors, pay, and use every part of Happyn without ever enabling text messages.

Screenshots of the opt-in screens

What is not consent to receive text messages

Nowhere on Happyn is agreeing to receive text messages a condition of creating an account, listing a service, booking a vendor, or completing a purchase. Three places on the site involve a phone number or a checkbox and are sometimes mistaken for an SMS opt-in. None of them is:

• Agreeing to the Terms of Service at signup. Creating an account requires accepting our Terms of Service and Privacy Policy, as is standard. Neither document subscribes anyone to text messages, and no phone number is collected at signup.
• The founding-vendor interest form. Our pre-launch page has a form for businesses that want to join the marketplace. It has an optional checkbox about receiving email regarding the program, and an optional phone field used only to reach an applicant about their application. The form can be submitted without ticking the box, and submitting it never enrolls anyone in text messaging.
• The business phone on a vendor account. Vendors who sell on Happyn must provide a phone number during onboarding. This is required by our payment processor, Stripe, for identity verification and payouts under financial regulations — it is a KYC requirement, not a messaging one. Providing it does not enable text messages; a vendor must still switch SMS on in their notification settings, exactly like any other user.

A user who never enables SMS can browse, book, pay, sell, and be paid on Happyn with full functionality, and will never receive a text from us.

Message frequency and cost

Message frequency varies with the user's own activity — the orders they place and the bookings they accept. There is no recurring broadcast. Happyn does not charge for text messages; message and data rates may apply depending on the recipient's mobile plan.

Opting out and getting help

Every message we send ends with “Reply STOP to opt out.” Replying STOP unsubscribes the number immediately and returns:

Happyn: You have been unsubscribed and will receive no further texts. Reply START to resubscribe.

Replying HELP returns:

Happyn: order & booking alerts. Msg frequency varies. Msg & data rates may apply. Reply STOP to cancel. Help: support@happyn.com

Replying START resubscribes and returns:

Happyn: you are subscribed to order & booking alerts. Msg frequency varies. Msg & data rates may apply. Reply HELP for help, STOP to cancel.

Users can also switch SMS off at any time in their notification settings. Opting out of texts does not affect their account, bookings, email notifications, or in-app notifications.

Your mobile data

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties. See the full SMS Terms and Privacy Policy.